How Good Are Your Listening Skills? - Understanding Someone's ...
www.mindtools.com › ai4ff5eActive Listening (Questions 5, 7, 8, 9, 10, 11, 12) When you listen actively, you not only make a conscious effort to hear the other person's words, but, more importantly, you try to understand their whole message. To do this, learn how to read people's body language and tone, so that you can identify "hidden" nonverbal messages.