Help Desk – IT Service Desk Software
www.helpdesk.comHelp desk software is a tool that serves a wide range of customer support activities. You can organize messages, give assistance, and exchange information with customers at a single point of contact. The help desk uses tickets for communication — that's why it's also known as a ticketing system .
What is a help desk? | IBM
www.ibm.com › topics › help-deskA help desk is a software tool or team of human agents that enable a company to support its customers in real time. The help desk serves two primary functions: It answers questions customers may have about products or services. It assists customers with technical support and solutions to problems.
What is a help desk? - ServiceNow
www.servicenow.com › itsm › what-is-a-helpdeskAn IT help desk can be separate from a service desk or be part of the overall service desk solution. Some traits of help desks include: Providing levels 1 and 2 support Pass incident ownership up the ladder if needed Display self-service options Offer basic incident request management Configuration and knowledge management